Your Questions, Answered

We believe an informed customer is an empowered one. Whether you're curious about our ingredients, wondering about shipping, or figuring out which product is right for your hair and skin, we've gathered our most commonly asked questions right here. If you don't find what you're looking for, visit our Contact Us page and we'll be happy to help.

Collapsible content

1. What ingredients do you use, and are they natural?

At Purely Lavinia, we partner with American manufacturers who share our values—ensuring every ingredient is ethically sourced, cruelty-free, and dermatologically tested. We draw deeply from ancestral wisdom, especially from African cultures, using pure, natural ingredients like shea butter, cocoa butter, and argan oil.

We believe in staying as close to the ground as possible—no shortcuts, just pure, plant-based goodness in every product. You’ll notice that the ingredients we highlight aren’t just for marketing, they’re present in meaningful amounts within our formulations.

2. Where did Purely Lavinia start, and what is the brand’s story?

Purely Lavinia is named in honor of my grandmother, Lavinia, a remarkable woman who grew up as a sharecropper in a small southern town, raising 12 children with immense strength. Although I was given her name as a middle name, I didn’t fully appreciate its power until after her passing.

Now, Purely Lavinia stands as a tribute to authenticity, honoring every woman’s story, good, bad, and all in between. While we’re not therapy, we hope every product grounds you in self-acceptance, inspiring you to care for yourself, heal, and embrace your most authentic self.

3. Why do you choose glass jars over plastic?

We chose glass jars for Purely Lavinia because they best preserve the integrity of our products. The rich amber glass not only offers an earthy, soulful feel, but it also blocks light, slowing degradation and extending shelf life. Glass is also more eco-friendly, it’s reusable, recyclable, and far less harmful to the environment than plastic.

And of course, we love how it adds a luxurious touch because you deserve a beautiful experience from start to finish.

4. What is your shipping policy?

For a detailed breakdown of our shipping and handling, please click here. We take great care in packaging your order. Each box is thoughtfully put together, and both the packaging and tape are compostable. We hope every unboxing brings a smile. Orders are typically fulfilled within 3–5 business days, and you’ll receive an email notification as soon as your order ships.

Expedited shipping is available for an additional fee. Shipping is free on orders over $80. We ship to the continental U.S., including APO addresses, Hawaii, and Alaska; however, we do not ship internationally at this time. Every step of the process reflects our commitment—so you can trust that your experience is as intentional as the ingredients we use.

If you didn't find the information you were seeking, don't hesitate to reach out to us anytime on the Contact Us page!